imageWARE Remote
- Reduce Administrative Burden
- No involvement in meter collection
- Timely and accurate meter reading and billing
- Reduction in service calls
- No additional software or hardware required, Canon handles the IT burden
- Elegant proactive service:
- Dealer is notified when device needs service and toner is low
- Informed service personnel comes prepared
- Potential for pre-emptive maintenance
- Increased device uptime
- Increase productivity & reduce TCO
- For imageRUNNER ADVANCE Devices:
- Allow scheduled remote firmware updates to minimize device downtime during peak office hours and keep your device updated.
- Live up-to-date knowledgebase on the screen of the device assists service technicians in improving the quality and speed of service by providing problem specific step-by-step procedures with diagrams.
Solution Scenario: Dealerships hear it all the time: “I didn’t even know there was a problem with the printer”. That’s the sound of a happy customer who’s receiving the benefits of proactive service. To the customer utilizing imageWARE Remote, the device is always available, extra toner is always in stock, and the new employees never even heard of “meter collection”.
imageWARE Remote makes this possible by doing all the hard work in the background. Meters are delivered automatically from the device to the dealer. The device will automatically reach out and notify the dealership through imageWARE Remote’s error notification system whenever service is required and a technician is needed. Toner can be tracked and thresholds can be set to alert the dealer to ship more toner.
With imageWARE Remote, you can be relieved of everyday hassles and let the device “take care of itself”.
When imageWARE Remote is activated on a device, imageWARE Remote will be able to deliver meter information as well as immediate notification of errors, jams, and alerts by e-mail to the service provider. These notifications are designed to be accurate and contain sufficient data for service provider to make a technician dispatch decision without having to hassle the customer to obtain more information. By addressing the problem proactively, service providers can take action to handle these issues before it is either noticed or experienced by the customer.
The imageWARE Remote program will reduce administrative burdens and receive higher device availability through proactive device monitoring.
