Relax knowing your business will be taken care of whenever you have an IT issue by a full team of technical experts who are there for you when you need help.
- Immediate access to Davis Help Desk during all business hours
- Minimize downtime with proactive monitoring of your system
- Additional antivirus security to protect your system from data loss
- Security and Malware Protection to guard all Windows and Mac devices
- Fast recovery to be able to restore your system in minutes
- Filtering to prevent user access to inappropriate websites and phishing sites
- Secured Wireless Access Points to encrypt all traffic directly to the internet
| Service Desk | IT Services | Advanced IT Services |
|---|---|---|
| Live-Answer Technicians 24/7 | X | X |
| Preventative Maintenance | IT Services | Advanced IT Services |
|---|---|---|
| Hardware Health MonitoringX | X | X |
| Device Performance Monitoring | X | X |
| Disk Health Check | X | X |
| AV and Patch Monitoring | X | X |
| Patching – Windows & 3rd Party | X | X |
| HTTP/HTTPS Monitoring | X | X |
| Proactive Reboot Procedures | X | X |
| Patching Verification | X | X |
| Internet Connectivity | X | X |
| DNS Filtering | X | X |
| Password Policy | X | X |
| Backup – Image Level | IT Services | Advanced IT Services |
|---|---|---|
| Monitor, Remediate and Restore | X | |
| Bare Metal Restore | X | |
| Local Virtualization | X | |
| Cloud Virtualization | X |
| Backup – File Level | IT Services | Advanced IT Services |
|---|---|---|
| Monitor and Remediate | X | |
| Recovery of Individual Files | X |
| Unified Threat Management | IT Services | Advanced IT Services |
|---|---|---|
| System Updates | X | |
| Routing, Policies and Network/Port Address Translation | X | |
| Content Filtering | X | |
| SSL VPN | X | |
| LDAP Authentication Integration | X | |
| IPSec VPN | X | |
| ISP Failover Configuration | X | |
| Intrusion Detection & Prevention System (IDS & IPS) | X |